Policy

TERMS AND CONDITIONS:
Payment Policy:
– No fee is applied for payment made by Visa/Master/American Express card
– All Promotional rates are exclusive of 10% tax and 5% service charges.

Check-in/out Policy:
– Check in: from 14:00;
– Check out: no later than 12:00;
– Early check-in: subject to room availability.
Late check-out policy:
– Late check-out is subject to room availability
– 12:00 to 17:00 check-out: 50% room rate surcharge subject to the room availability upon your departure
– After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
* Note: We have no curfew. But, we will cover the hotel entrance within 1am to 5am for security issues. There are bell man and receptionist on duty. Any early departure or late arrival should be informed in advance for best arrangement.
Guarantee Policy:
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
– Child under 5-year old: free of charge.
– Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
– Child from 12-year old or extra Adult: surcharge $15/person/room/night.
Cancellation/Amendment Policy: This policy defines how to handle cancellations:
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours including reservations made within that time, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 14 working days depending on the intermediary bank. Please notify us at sales@hanoicapitalhotel.vn when you receive your money back.
Complaints or Comments:
We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director at Gm@hanoicapitalhotel.vn ( Mr Tony Hoang )

General information: