TERMS AND CONDITIONS:
\nPayment Policy:
\n\u2013 No fee is applied for payment made by Visa\/Master\/American Express card
\n\u2013 All Promotional rates are exclusive of 10% tax and 5% service charges.<\/p>\n
Check-in\/out Policy:
\n\u2013 Check in: from 14:00;
\n\u2013 Check out: no later than 12:00;
\n\u2013 Early check-in: subject to room availability.
\nLate check-out policy:
\n\u2013 Late check-out is subject to room availability
\n\u2013 12:00 to 17:00 check-out: 50% room rate surcharge subject to the room availability upon your departure
\n\u2013 After 17:00 check-out: 100% room rate surcharge
\nEarly arrivals and late departures:
\n\u2013 If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
\n* Note: We have no curfew. But, we will cover the hotel entrance within 1am to 5am for security issues. There are bell man and receptionist on duty. Any early departure or late arrival should be informed in advance for best arrangement.
\nGuarantee Policy:
\n\u2013 A valid credit card will be required upon booking;
\n\u2013 For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
\n\u2013 Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.<\/p>\n
Children Policy:
\n\u2013 Child under 5-year old: free of charge.
\n\u2013 Child from 5-year old to under 12-year old: surcharge $10\/person\/room\/night.
\n\u2013 Child from 12-year old or extra Adult: surcharge $15\/person\/room\/night.
\nCancellation\/Amendment Policy: This policy defines how to handle cancellations:
\n\u2013 If cancellation\/amendment is made 72 hours prior to your arrival date, no fee will be charged.
\n\u2013 If cancellation\/amendment is made within 72 hours including reservations made within that time, 1st night\u2019s room rate and tax will be charged
\n\u2013 In case of no-show, 100% room rate and tax will be charged.
\n\u2013 Early Bird\/Long Stay\/Last Min\/Package Rates are Non \u2013 changeable & Non \u2013 refundable
\n* The refund process will take approximately 7 to 14 working days depending on the intermediary bank. Please notify us at sales@hanoicapitalhotel.vn when you receive your money back.
\nComplaints or Comments:
\nWe take our guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel\u2019s duty manager at the time of your stay so that we can attempt to resolve it immediately.
\nProblems which cannot be resolved there and then should be notified in writing to Managing Director at Gm@hanoicapitalhotel.vn ( Mr Tony Hoang )<\/p>\n
General information:<\/p>\n","protected":false},"excerpt":{"rendered":"
TERMS AND CONDITIONS: Payment Policy: \u2013 No fee is applied for payment made by Visa\/Master\/American Express card \u2013 All Promotional rates are exclusive of 10% tax and 5% service charges. Check-in\/out Policy: \u2013 Check in: from 14:00; \u2013 Check out: no later than 12:00; \u2013 Early check-in: subject to room availability. Late check-out policy: \u2013 […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\n